FAQ

What devices do you support?

Smart TVs
Mobile Phones
Laptop/Computers
iPads/Tablets
Internet Hubs
Sound Bars
Cameras

Speakers

Printers

Bluetooth-Enabled Devices (E.g: Phones to Cars, Hearing-Aids to TVs)*

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* Please note: We only assist with helping to connect your phone or TV to Bluetooth enabled hearing-aids. We do not troubleshoot or repair hearing-aids. You'll need to go to your hearing-aid provider for this support.

Do you come to my home or is this online?

All of our one-on-one tutoring sessions, troubleshooting, and setup support services take place at your own home or desired location*.

Our Basic Upgrade Support service is entirely online/over the phone.

The Premium Upgrade Support service is a mixture of online and in person due to the nature of the service.

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*Subject to prior agreement.

What areas do you cover?

Please see our coverage map. If you're just outside our radius please feel free to contact us regardless, however there may be an additional travel charge added to your booking fee.

Do I need to prepare anything before my session?

If you've booked a tutoring session for a device you currently own then we ask for it to be fully charged (if it's a portable device such as a phone or laptop), or plugged in (for TVs, Printers, Etc..).

If you already have setup passwords for your devices, or you'd like our help with emails for example we ask you to have a list of your account details ready, including names and passwords.*

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If you've booked one of our setup services then we ask you unbox the product prior to our arrival. We'll advise on the physical quality of the device before we proceed with the setup, to ensure you can return it if it doesn't meet expected standards.**

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* Under no circumstances will we store or manage passwords for you. Tech Made Simple is not responsible for account deactivation or disablement due to incorrectly recalled or entered passwords by the individual.

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** Tech Made Simple is not responsible for disposal of packaging, damage to products during unboxing, or returning products if they're in an unusable state.

How can I pay you?

We currently only accept cash or online card payments. 

Do you offer discounts?

Please check our Loyalty program for more information. We may occasionally run special offers outside of this program. 

Our Basic Lifetime Support Subscription at £10 p/month is a great way to save on ongoing help, and our Premium Lifetime Support offers even more support at only £20 p/month.

What will I learn in a tutoring session?

We tailor sessions to your needs, but common topics include:

• Calling, Texting, Emailing & Video Calling

• Managing Contacts

• Accessibility Settings

• Installing and Managing Apps

• Keeping safe online & avoiding scams

• Taking and Managing Photos & Videos

• Good Practice (E.G. Security advice and general device care)

• Accessing other services (E.G. Netflix, Google, Online Banking)

• Shopping and Banking Online

• Navigating Facebook Marketplace or Ebay

• Connecting your devices (Bluetooth or Internet Connections, including hearing-aids)

How long is a session?

Depending on the type of service that you book the length changes.

Please see the individual services for their duration. However, if for example you would like to book a 2 hour tutoring session, please call us and we can arrange this over the phone.

Can I cancel my booking?

TBC

Can I change my booking?

TBC

Do you offer refunds?

TBC

Can I book a group session?

We do not currently offer any group bookings for any of our services. If you would like to discuss this please email us at contact@tech-made-simple.co.uk

Can I book a session on behalf of someone else?

Of course! Please fill out the booking form with their details, and if you'd like you can leave a note on the booking to say you're booking this on their behalf.