Tech Troubleshooting

Cancellation Policy

1. Services Provided - Tech Made Simple offers tech support, tutoring, and setup assistance for personal and small business use. - Services include device setup, troubleshooting, training sessions, and general technical advice. - Support is provided in-person, via phone, or remotely, depending on the service booked. 2. Booking & Payment - Payment is required on or before the session via cash, bank transfer, or online. - For subscription plans, payments are billed monthly/yearly as agreed at sign-up. - Prices listed on the website are subject to change, but any changes will be communicated before booking. 3. Cancellations & Rescheduling - If you need to cancel or reschedule, please give at least 24 hours’ notice. - Cancellations with less than 24 hours' notice may be subject to a 50% charge. - No-shows (where you do not attend and do not inform in advance) will be charged the full session price. - If I need to reschedule due to unforeseen circumstances, I will contact you as soon as possible to arrange a new time. 4. Liability & Limitations - While I will do my best to help resolve any technical issues, I cannot guarantee all problems can be fixed. Some issues may require manufacturer support or professional repairs. - I am not responsible for any data loss. You are encouraged to back up your devices before any service. - Any purchases made on your behalf (e.g., buying a device for setup) must be reimbursed in full before collection. - I am not liable for warranty issues related to devices purchased through third-party retailers. 5. Privacy & Data Protection - Any personal information shared during our sessions (e.g., passwords, account details) will be treated with strict confidentiality. - I will never store or share your personal data without your consent. - If remote support is provided, you will always have full control over access and permissions granted to me. 6. Fair Use Policy (For Subscription Services) - The monthly support service covers reasonable assistance with common tech issues. - Fair use applies—for example, a subscription does not cover unlimited in-person visits or extended troubleshooting beyond typical use. - If more support is needed than covered in the subscription, additional charges may apply, but this will always be discussed first. 7. Agreement By booking services with Tech Made Simple, you confirm that you have read and agree to these terms. If you have any questions, please contact us at contact@tech-made-simple.co.uk.

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